1. OVERVIEW OF THESE CONDITIONS
You are required to read the provisions in this User Terms and Conditions (these “Conditions”) and agree to it as it relates to your use of the TeeTween, LLC services and platforms, including your purchase of items through our website and your use of all our social media channels (collectively, our “Services”). Please, read all the terms and conditions.
In these Conditions, “TeeTween, LLC” or “we” or “us” or “our” refers to TeeTween, LLC and subsidiaries while “you” or “user” or “your” refers to anyone accessing our website and/or purchasing items through it.
Your use of our Services constitutes your acceptance of these Conditions. If, otherwise, you do not agree to be bound by provisions in these Conditions; you do not have our permission to use our Services, including accessing our website and purchasing from us.
2.1 Modifications to these Conditions: TeeTween, LLC reserves the right, at our discretion or due to developments, to amend, change, review, or modify a portion or whole of these Conditions from time-to-time (with or without notice to you). If you will be notified of any modification, it will be communicated to you via your email address as submitted when you purchase from us or contact us. Also, any modification to these Conditions will take effect by posting the modified portion to this page and updating the Last Updated date above. You are obligated to frequently review these Conditions to watch out for modifications to it.
2.2 Modification to our Services: In like manner, we reserve the right to modify or change a portion of any of our Services, including without limitation, changing the prices of the items and modifying or introducing a feature on the website. If we change the price of any item, such a price will not affect you if you have already placed an order for such an item prior to the changes.
3. USER REPRESENTATIONS AND WARRANTIES
By using our Services, you represent to us that:
I. You are of legal age (usually 18 in most countries) or that your use of our Services is with the help of a parent/legal guardian (if you are below the legal age of majority);
II. You are able to be bound by these Conditions;
III. Your use of our Services does not violate any relevant law or regulation of your location;
IV. The information you have submitted or will submit regarding your order is or will be accurate and complete; and
V. Any review you send to TeeTween, LLC regarding your orders will be an honest review.
Furthermore, you warrant to us that we have the right to rely on the payment and shipping information you submitted or will submit and that we may also send you notices regarding your orders via your email address, including but not limited to, for surveys, reviews, and follow-up chats regarding the order.
You hereby agree that any agreement, notice, disclosure, or other communications that we send to you via electronic means will satisfy any legal communication requirements.
4. SUBSCRIPTION FEES, PAYMENTS, AND AUTOMATIC RENEWALS
You acknowledge and agree that by ordering a subscription box, you are signing up for a Subscription with us. You agree to pay all applicable Subscription fees made known to you when you order your subscription box (“Subscription Fees”). We may use a third-party payment vendor (“Third-Party Payment Vendor”) to process your payment of Subscription Fees. You warrant and represent that you are the valid owner or an authorized user, of the credit card or other payment card to such Third-Party Payment Vendor, and that all information you provide is accurate.
It is important to note that when you sign up to use the Services, your Subscription will automatically renew until you cancel it. You may cancel at any time by notifying us in writing no later than fifteen (15) business days before your next package is shipped, approximately the end of the month prior to the quarterly box mailing date, and the cancellation will take effect for that quarter. Any cancellation received during the month that the quarterly subscription is due to be mailed will take effect for the following quarter. We will send you a reminder e-mail informing you that your next box is ready to ship. Again, if you do not cancel, then your next box will ship and applicable Subscription Fees will be charged to your credit card on file automatically.
Your right to use the Service or a specific product is conditional upon our receipt of payment of Subscription Fees. If payment cannot be charged to your credit card or if a charge is refunded for any reason, we reserve the right to immediately either suspend or terminate your access and account, thereby terminating this Agreement and all our obligations hereunder. We reserve the right to change any of the fees that we charge, or to institute new or additional fees, at any time upon notice to you.
4.2 Pricing: The items on the website are available in the US Dollars (USD) and are exclusive of the relevant Value Added Tax (VAT), shipping duties, and shipping fees. If you are to pay for shipping, it will be added to the price of the item upon checkout. The total fees for your order shall be listed in your order details, which includes VAT, shipping fees (if applicable), and shipping duties. However, this does not include the relevant payment method charges.
5. ERRORS, OMISSIONS AND INACCURACIES
The information on the website may, on some occasions, contain errors, omissions, and inaccuracies in connection to the description of products, prices, charges, shipping details, and estimations. TeeTween, LLC reserves the right to correct such errors, omissions, and inaccuracies, and to update or change information or cancel and update your orders if there is any inaccurate information in your order without notice to you, including after you have placed your order with us.
6. DELIVERY OF ITEMS AND RISK OF LOSS
6.1 The item(s) you have placed an order for will be delivered to any shipping address you provided through the billing and shipping page. You are responsible for providing accurate shipping information to enable a prompt and successful delivery of your item(s). To know more about the shipping and delivery of your item(s), please see our Shipping and Delivery page.
6.2 The title and risk of loss are automatically passed to you upon successful shipping of your item(s). If your item(s) gets lost due to wrong shipping information provided by you, the liability will be yours to bear. TeeTween, LLC will not be liable to you if an item gets lost or damaged after a successful delivery or the item gets lost due to the wrong shipping information you submitted during order checkout.
6.3 Furthermore, all notices regarding your order and its delivery will be passed across to you via your email address. You are obligated to provide a valid email address during order checkout. We will not be responsible for the lack of information due to an invalid or wrong email address submitted by you.
7. RETURN AND REFUNDS
If the item(s) in your order is damaged in transit or does not match the items you placed an order for, you may return the item(s) to us within 14 days after delivery and we will either issue a refund or replace the item(s) within 28 days with the terms and conditions below:
i. You must check any item(s) delivered at the presence of the delivery agent. If any damage or issue is noticed, you must sign for it or outrightly refuse the delivery. You must inform us of any issue with the order within 24 hours and all the packaging must be intact for you to make a claim. To expedite the reporting process, you should take a picture of the issue or damage and send it over through our email address.
ii. If an item is subject to a replacement, a similar item will be replaced with it. Under no circumstances will an item be replaced with a different item.
iii. If an item is undamaged or without issues, you will not be entitled to a replacement.
Read more about our refund policy on the return and refunds page.
8. RESTRICTED ACTIVITIES
By using the website and Services, you agree to stay away from the following restricted activities:
a. Purchasing items through the website for commercial purposes, including by reselling them;
b. Attempting to disrupt or disrupting the operation of the website in order to disrupt the networks or servers connected to it;
c. Interfering with our Intellectual Property (defined below) in any way that is not specified in these Conditions;
d. Attempting to co-brand or frame the website and the contents available on it;
e. Attempting to mislead or trick TeeTween, LLC in order to obtain sensitive or proprietary information;
f. Making attempts to gain unauthorized access to any part of the website or trying to manipulate a price attached to any item; and/or
g. Making use of the website in any way that is likely to damage, negatively impact, or disparage TeeTween, LLC.
10. INTELLECTUAL PROPERTY
The content available on the website (“Website Content”), including the logos and trademarks (“Marks”), are licensed to TeeTween, LLC and are subject copyright, trademark, and other intellectual property rights under the United State of America (“USA”), foreign laws, and international conventions. The Website Content include, but are not limited to, the source codes, database, website design, functionalities, videos, audios, texts, images, graphics, and items available on the website.
The logos, designs, page headers, names, script, graphic, button icons and footers are registered trademarks or common law trade dress of TeeTween, LLC in USA and other parts of the world. The TeeTween, LLC trademarks and trade dress may not be used in combination with any other products, services, or goods in a manner that is likely to cause confusion. You do not also have our permission to copy, imitate, or use it without getting written approval from us.
TeeTween, LLC provides the Website Content to users on “AS IS” basis for information and personal use purposes. Users may not copy, reproduce, distribute, advertise, transmit, license, sell, or exploit it for any other purposes without seeking written consent from us.
11. LIMITED LICENSE
Subject to your compliance with these Conditions, TeeTween, LLC hereby grants you a limited, non-transferable, non-exclusive, non-sublicensable license to use the website and the Website Content for your personal and non-commercial use only.
However, the license granted hereunder does not include: (i) the resale of any items purchased from us; (ii) the copying or downloading of our product listing, product description, and prices; (iii) the extraction of data through data-gathering and extraction tools such as bots and miners; and (iv) the removal or erasure of any Intellectual Property or Website Content available on the website or any of our platforms.
12. SUBMISSIONS (REVIEWS)
We permit users to send us reviews regarding the purchases they made from us. Reviews are done via our social media pages and our email address. By sending us reviews, you agree that the moral rights you have over the review has been waived by you and that we may request for reviews from you via the email address you submitted on the order form regarding your review.
Also, by sending us reviews, you agree that the reviews you have sent will not be:
(i) Inaccurate, false, or misleading;
(ii) Reflective of a paid-for review;
(iii) Copied from another website or infringe on any third party’s copyright, trademark, privacy or other intellectual property rights;
(iv) Offensive, threatening, racial, or libelous; or
(v) Contain any computer worms, virus, or other computer programs that are able to damage the website, or any network connected to it.
13. TERMINATION OF THESE CONDITIONS
TeeTween, LLC reserves the right to terminate these Conditions at any time for any reason, including for breach of the provisions in these Conditions or failure of the user to carry out their obligations.
Once these Conditions is terminated by us, any orders outstanding will be terminated/cancelled and the price paid to us refunded (if paid) – provided the item has not been delivered to the user.
ALTHOUGH WE ENSURE THAT THE WEBSITE AND OUR SERVICES ARE PROVIDED TO YOU WITH ACCURACY AND WITHOUT ERRORS; HOWEVER, WE CANNOT, AT ALL TIMES, GUARANTEE THESE. THEREFORE, THE WEBSITE, WEBSITE CONTENT, PRODUCTS, AND THE REST OF OUR SERVICES ARE PROVIDED ON “AS-IS” AND “AS AVAILABLE” BASIS. TEETWEEN, LLC DOES NOT WARRANT, GUARANTEE, OR MAKE ANY REPRESENTATIONS REGARDING THE USE, THE ITEMS, AND WEBSITE CONTENT IN TERMS OF AVAILABILITY, ACCURACY, RELIABILITY, CURRENTNESS, COMPLETENESS, FUNCTIONALITY, AND INTENDED PURPOSE. WE FURTHER DO NOT REPRESENT OR WARRANT THAT THE WEBSITE AND OUR SERVICES WILL ALWAYS BE WITHOUT ERRORS, BE UNINTERRUPTED OR THAT IT WILL MEET YOUR EXPECTATIONS.
THE TOTAL RISK AS TO THE QUALITY AND FUNCTIONALITIES OF THE WEBSITE IS WITH YOU. FOR THE AVOIDANCE OF DOUBT, TEETWEEN, LLC, AT THIS MOMENT, DISCLAIM ALL WARRANTIES (EXPRESS OR IMPLIED), INCLUDING BUT NOT LIMITED TO, ANY IMPLIED WARRANTIES OF TITLE, NON-INFRINGEMENT, MERCHANTABILITY, OR FITNESS FOR A PARTICULAR PURPOSE.
15. LIMITATION OF LIABILITY
ON NO CIRCUMSTANCES SHALL TEETWEEN, LLC BE LIABLE TO YOU OR ANY THIRD PARTY FOR (I) ANY LOSS OR DAMAGES YOU MAY SUFFER DUE TO BREACHES THAT WERE NOT CAUSED BY US, (II) ANY LOSS OF PROFIT, REVENUE, DATA, GOODWILL OR OTHER BUSINESS LOSSES, (III) INDIRECT OR CONSEQUENTIAL LOSSES THAT WE OR YOU WAS NOT ABLE TO FORESEE WHEN YOU STARTED USING OUR SERVICES.
FURTHERMORE, TEETWEEN, LLC SHALL NOT BE LIABLE FOR ANY FAILURE OF DELAY TO PERFORM OUR OBLIGATIONS AS DESCRIBED UNDER THESE CONDITIONS IF SUCH FAILURE OR DELAY IS AS A RESULT OF CIRCUMSTANCES WHICH ARE BEYOND OUR REASONABLE CONTROL SUCH AS SEVERE WEATHER CONDITIONS, INTERNET BREAKDOWNS, WAR, ACTS OF GOD, GOVERNMENT EMBARGO, AND WEBSITE MAINTENANCE. HOWEVER, THIS DOES NOT AFFECT YOUR LEGAL RIGHTS REGARDING THE RIGHT TO RECEIVE YOUR ORDERED ITEMS OR GET A REFUND WHERE APPLICABLE.
CERTAIN STATE/COUNTRY LAWS DO NOT PERMIT SOME OR ALL OF THE LIMITATIONS STATED ABOVE. IF THESE LAWS APPLY TO YOU, SOME OR ALL OF THE LIMITATIONS ABOVE MAY NOT APPLY TO YOU, AND YOU MAY HAVE ADDITIONAL RIGHTS.
By purchasing through the website, you hereby release, discharge, hold harmless, defend and indemnify TeeTween, LLC and affiliates from and against any loss, damages, expenses, claims, and demands arising from or relating to any breach of these Conditions, including but not limited to, breaches arising from your use of the Website Content, your use of our Services, and your representations and warranties.
17. GOVERNING LAW AND JURISDICTION
These Conditions and any dispute arising out of your use of the website and our Services shall be governed by the English law. You hereby submit to the courts in the United State of America as the jurisdiction.
18. DISPUTE RESOLUTION AND BINDING ARBITRATION
Please read this section carefully. It affects your legal rights, including your right to file a lawsuit in court.
YOU AND TEETWEEN, LLC AGREE TO RESOLVE ANY CLAIM, DISPUTE OR CONTROVERSY ARISING FROM OR RELATING IN ANY WAY TO YOUR USE OF THE SERVICES, INCLUDING YOUR PURCHASE OF PRODUCTS THROUGH THE SERVICES, EXCLUDING ANY CLAIM, DISPUTE OR CONTROVERSY THAT QUALIFIES FOR SMALL CLAIMS COURT, EXCLUSIVELY AND FINALLY BY BINDING, BILATERAL ARBITRATION BEFORE A NEUTRAL ARBITRATOR RATHER THAN IN COURT BY A JUDGE OR A JURY.
This agreement to arbitrate is intended to be broadly interpreted and expressly includes claims brought under the Telephone Consumer Protection Act, 47 U.S.C. § 227, or any other statute, regulation, or legal or equitable theory.
Arbitration Rules. The arbitration will be administered by the American Arbitration Association (”AAA”) in accordance with the Consumer Arbitration Rules (the” AAA Rules”) then in effect, except as modified by this section. The Federal Arbitration Act will govern the interpretation and enforcement of this section. The arbitrator will have exclusive authority to resolve any dispute relating to arbitrability and/or enforceability of this arbitration provision, including any unconscionability challenge or any other challenge that the arbitration provision or the agreement is void, voidable or otherwise invalid. The arbitrator will be empowered to grant whatever relief would be available in court under law or in equity. Any award of the arbitrator(s) will be final and binding on each of the parties, and may be entered as a judgment in any court of competent jurisdiction. If you prevail on any claim that affords the prevailing party attorneys’ fees, the arbitrator may award reasonable fees to you under the standards for fee shifting provided by law.
Small Claims Court. You may elect to pursue your claim in small-claims court rather than arbitration if you provide us with written notice of your intention do so. The small-claims court proceeding will be limited solely to your individual dispute or controversy.
Class Action Waiver. You agree to an arbitration on an individual basis. In any dispute, NEITHER YOU NOR TEETWEEN, LLC WILL BE ENTITLED TO JOIN OR CONSOLIDATE CLAIMS BY OR AGAINST OTHER CUSTOMERS IN COURT OR IN ARBITRATION OR OTHERWISE PARTICIPATE IN ANY CLAIM AS A CLASS REPRESENTATIVE, CLASS MEMBER OR IN A PRIVATE ATTORNEY GENERAL CAPACITY. The arbitral tribunal may not consolidate more than one person’s claims, and may not otherwise preside over any form of a representative or class proceeding. The arbitral tribunal has no power to consider the enforceability of this class arbitration waiver and any challenge to the class arbitration waiver may only be raised in a court of competent jurisdiction. If any provision of this arbitration agreement is found unenforceable, the unenforceable provision will be severed and the remaining arbitration terms will be enforced.
19. ENTIRE AGREEMENT
These Conditions represent the entire agreement and understanding between you and us, and it supersedes all previous communications and agreements between us both (whether oral or written) in relation to your use of our Services.
20.1 You may not assign your rights and obligations under these Conditions to a third party without our written consent.
20.2 We, on the other hand, reserves the right to assign our rights and obligations hereunder to contractors and subcontractors to carry out tasks on our behalf.
If any provision under these Conditions is found to be invalid or unenforceable by a court of competent jurisdiction, such an invalid or unenforceable provision shall be severed and shall not affect the validity and enforceability of the other valid and enforceable provisions.
A failure to exercise or enforce our right at a point upon your breach of these Conditions does not subsequently waive our right to exercise or enforce such right on similar or other breaches.
23. ELECTRONIC COMMUNICATION
Your use of our Services and the transfer of messages via email constitute electronic communications between us both. For contractual purposes, you hereby agree that all notices, agreements, policies and communications provided to you electronically satisfy any legal requirement that such communications be in writing unless the law specifically requires other forms of communication.
24. CONTACT US
For further information or to contact us with questions, concerns, or comments, you may email us at the email in the footer of our website or visit our Contact Us page. Although we will, in most circumstances, be able to receive your email or other information provided through the Site, we do not guarantee that it will receive all such email or other information timely and accurately. We shall not be legally obligated to read, act on, or respond to any such email or other information.
For our general Terms of Service, please see Terms of Service. Acceptance of our Terms of Service also implies explicit acceptance, without limit, of this policy and its terms.
If you are not entirely satisfied with your purchase, we're here to help. Before initiating any return, or if you have any questions, we encourage you to contact customer service directly.
Items not eligible for return include TeeTween, LLC subscription boxes, any TeeTween, LLC product purchased through a third party, any product received as a "trial" or promotional item, and item where any amount of the purchase price has been paid by or through a third party. For TeeTween, LLC products purchased through third parties, please consult that seller's return policy.
For items eligible for return, you have 15 calendar days to return an item from the date you received it. The 15-day return window is from the date the USPS delivers your item to the date you ship it to TeeTween, LLC. To be eligible for a return, your item must be unused and in the same condition that you received it. Your item must be in the original packaging. Returns should submit a request for a return to email@example.com for processing with subject line of Return or Request for Refund in case of any receipt of a damaged item within your subscription boxes.
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are nonrefundable. If you receive a refund, the cost of return shipping, if any, will be deducted from your refund.
Once we receive your item or photograph of the damaged item, we will inspect it and notify you that we have received your returned item. We will immediately notify you on the status of your refund after inspecting the item or photo of the item. If your return or refund is approved, we will initiate a refund to your credit card (or original method of payment). You will receive the credit within a certain amount of days, depending on your card issuer's policies. We reserve the right to credit a partial refund for only the value of the damaged items or ship a replacement item, where those may be available.
4. Subscription Cancellation
The User agree that TeeTween, LLC has different plans such as yearly and the quarterly subscription plan. The Subscribers on all future plans are allowed to cancel their subscription 15 days prior to the next shipment to be eligible for a refund. The refund entitled to the subscriber shall be calculated and prorated according to the subscribers’ plan.
Other non-future subscriber plans will not be entitled to a refund unless the items in the box is defective or has any physical damaged from TeeTween, LLC.
TeeTween, LLC does not exchange products. If you are in any way dissatisfied with your purchase, we encourage you to contact customer service directly.
6. Contact Us
If you have any questions on how to return your item to us, contact us.